Shipping policy

Where we deliver

We currently deliver to addresses within the United Kingdom only.

Processing and dispatch

Many products are prepared or printed after an order is placed. We normally aim to dispatch orders within 2 working days. Working days are Monday to Friday, excluding UK bank holidays.

Any dispatch or delivery estimate shown on a product page or at checkout is an estimate rather than a guaranteed delivery date, unless we expressly agree a guaranteed date with you.

If an order contains several items, we may dispatch them together or in separate parcels. We will not charge additional delivery fees where we choose to split an order.

Delivery times and charges

Our standard UK delivery charge is £5.95 for all orders. Orders normally arrive within 2–3 working days after dispatch.

Our express UK delivery charge is £9.95 for all orders. Orders normally arrive within 1–2 working days after dispatch.

Orders cannot be collected in person.

The available delivery options and applicable charge will be displayed at checkout before you place your order.

Delivery addresses

Please check the delivery address carefully before submitting your order. Contact us promptly at info@maxdiego.co.uk if you notice an error. We cannot guarantee that an address can be changed once an order has entered production or been dispatched.

You are responsible for providing a complete and accurate delivery address. We may charge the reasonable cost of resending an order returned to us because the address supplied was incomplete or incorrect, or because delivery was not accepted or collected.

Delayed or missing orders

Unless we agree otherwise with you, we will deliver your order without undue delay and no later than 30 days after the contract is made.

If your order is delayed, please contact us at info@maxdiego.co.uk. Max Diego Limited remains responsible for the goods until they are delivered to you or to a person you have identified to receive them. We will liaise with the delivery carrier and, where appropriate, arrange a replacement or refund.

If we cannot fulfil an item, we will contact you and refund the amount paid for that item, including any applicable delivery charge.

Damage in transit

Please contact us as soon as reasonably possible if an order arrives damaged. Include your order number and photographs of the parcel and item where possible. This helps us investigate, but it does not affect your legal rights.